Contact/FAQ

We sure appreciate everyone’s excitement about Labyrinth! We cannot answer any questions about when any one machine is shipping. Please see the information under Technical Support above for our shipping guidance. Thanks!

Who are you guys?

Read this.

What is the warranty?

When will the machines ship?

Machines are shipping now. We are confident that invoices 562-702 will ship between December 1st and the end of February. You cannot interpolate as to how many machines this is because there are several invoices with more than one machine on them for Distributors.

We don’t want to promise anything before we are confident that your date is fairly close. As production continues to ramp up, these dates could change.

The alternate backglass ships with the machine box (you get both).

Toppers and Nipper Rod will ship this winter.

What is the height of the machine with and without the topper?

The machine is 79.5 inches tall out of the box and with the topper right at 95.25. This is at the top of the legs with the back all the way up and the front all the way down. It can vary depending on your leg levelers.

When you buy the alternate backglass do you still get the Bowie backglass?

Yes! The Bowie glass will be installed the alternate one ships in its own box inside the machine carton.

Does the machine work on power outside of the US and what do you need to do?

Our 48v power supply can handle input voltage from 100-240 volts.  Just change out the power cord and you need to flip a switch on the 12v supply from 110v to 240v. It is also compatible with 50-60 hz.

What are the dimensions of the game?

Boxed: 32″x32″x62″

On legs: 28.75″ wide, Height 76.25″ (topper 91″) 55″ deep.